We offer 30-day free returns on all orders. To return an order fill our the return note and use the prepaid return label. Drop of your parcel at your local post office. The money will be refunded to the card used when ordering. Unfortunately, we can not exchange to a different size or style.
Refusal to receive a package upon arrival is not qualified as a rightfully return and we reserve the right to charge you an amount to cover any additional costs that we may have in regards to your withdrawal.
Unfortunately, it is not possible to neither return nor exchange your product in physical stores.
Please note that it can take up to 3-4 weeks for us to process your return and refund the amount of money corresponding to your order.
When you return a parcel to us, your parcel has some extra stops at an external warehouse before we receive it:
Step 1: Up to one week of transit from when you hand in your parcel at a post office until it arrives at an external warehouse
Step 2: Up to two weeks of transit from when your parcel leaves the external warehouse until it arrives at Carcel’s warehouse.
Step 3: We will refund your return no later than one week after we have received your parcel at our own warehouse in Denmark.
Please note that you are liable for any decrease in value, if you have tested or used the product in other ways than those usually allowed in-store. When we receive the product, we will assess the condition and refund you the amount we find corresponding to the item’s condition.